Refund policy

Effective Date: June 29, 2026

Welcome to BrandRooted.online, operated by GLOBAL ENTERPRISE. We value your trust and strive to provide high-quality products and excellent customer service. Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

You may request a return if:

The product is damaged during delivery.
You receive the wrong product.
The product has a manufacturing defect.
The product is incomplete or missing parts.

To be eligible for a return:

The request must be submitted within 7 days of delivery.
The product must be unused, unworn, and in its original condition.
All original tags, labels, manuals, accessories, and packaging must be included.
A valid proof of purchase or order number must be provided.

2. Non-Returnable Items

The following items are generally not eligible for return unless they are damaged, defective, or incorrect upon delivery:

Products that have been used, washed, altered, or damaged after delivery.
Products returned without original packaging or accessories.
Gift cards.
Digital products or downloadable content.
Personal care, hygiene, or intimate products once opened.
Customized or personalized products.

3. Return Process

To request a return:

Email us at brandrooted@outlook.com.
Include your order number and the reason for the return.
Attach clear photos or videos if the item is damaged, defective, or incorrect.
Our support team will review your request and provide return instructions if the request is approved.

Do not return any product without receiving confirmation from us.

4. Return Shipping

If the return is due to our error (wrong item, damaged item, or manufacturing defect), we will arrange or reimburse the applicable return shipping cost where appropriate.
If the return is requested for any other eligible reason, the customer may be responsible for the return shipping charges unless otherwise stated.

5. Refunds

After receiving and inspecting the returned product, we will notify you of the outcome.

If approved, your refund will be processed to the original payment method.

Refunds are generally processed within 5–10 business days, although the time taken for the amount to appear in your account may depend on your bank or payment provider.

6. Exchange Policy

Exchanges are available only for:

Wrong product received.
Damaged product received.
Manufacturing defects.

Exchange requests must meet the same eligibility requirements as returns.

7. Order Cancellation

Orders may be cancelled before they are shipped.
Once an order has been dispatched, it cannot be cancelled. You may instead request a return if your order qualifies under this policy.

8. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product:

Contact us within 48 hours of delivery.
Share your order number and clear photographs or videos of the product and packaging.
We will review the issue and provide an appropriate resolution, such as a replacement or refund, as applicable.